Industry Seminars & Workshops (four events held per year) - Events feature professional presenters and speakers discussing relevant industry topics. Solve the problems that plague you by participating in our regular workshops. Facilitated by subject matter experts covering hot industry issues suggested by members, these workshops use the real life experiences of fellow members to get practical solutions plus offer some fantastic networking opportunities.

Phone and e-mail Support - Experienced ITIL^® certified industry consultants are at your beck and call for unlimited email and phone support If you need information on current trends, we’ve got the hottest topics in focus. Strategy, best practice, staff management, knowledge management, technology tools and techniques are just a few of the topics we cover in-depth.

The Practices Survey - A must-have report for any support manager. This comprehensive research study compiles data gathered from support organisations around the world on industry practices, procedures, and trends. The Practices Survey provides a first-hand insight on the industry, department structure, personnel, service request profiles, practices and tools.

The Salary Survey - HDAA’s annual Salary Survey takes an in-depth look at compensation levels for the support profession.

Certification Training Discount - ITIL^® Foundation training & HDI Support Centre staff Certification training course discounts.

e-Support World Magazine - HDI's award-winning magazine is published six times a year. SupportWorld is the service and support industry's leading magazine focusing on the latest strategies, best practices, people management, technologies, tools and techniques.

e-Focus Book Series Set - HDI's focus books provide perspective on practical, hands-on topics, and are designed specifically to be used as quick-reference tools by customer support personnel and support center management.

HDI eStore 10% Discount - Purchase books, multimedia, research and more.